Pravilnik o pošiljkah
We roast in small batches in Slovenia and get your coffee to your door as quickly as we can. Here's everything you need to know about delivery.
Questions? Email us at support@no9caffe.com.
Where we ship
We currently ship within Slovenia.
Dispatch time
We ship your order the same or next business day. Orders placed on weekends or public holidays are dispatched the next business day.
Delivery options and cost
| Option | Delivery time | Cost |
|---|---|---|
| Standard | 3 to 5 business days | Free over €45, otherwise calculated at checkout |
| Express | 1 to 2 business days | Calculated at checkout |
Delivery is handled by our partner GLS Slovenia. Delivery times are estimates and start from dispatch, not from the moment you order.
Free shipping: standard delivery is free on all orders over €45. Below €45, the standard shipping cost is shown at checkout before you pay.
Tracking your order
Once your order is dispatched, you'll receive a confirmation email. Where tracking is available from the courier, we'll include a tracking link so you can follow your parcel.
Delivery problems
If your parcel is delayed, lost, or arrives damaged, contact us at support@no9caffe.com with your order number and we'll help sort it out.
We're not responsible for delays caused by the courier or by circumstances beyond our control (for example, extreme weather or public holidays), but we'll always do what we can to help.
If a parcel is not collected and is returned to us, we'll contact you to arrange redelivery. A repeat delivery may incur an additional shipping charge.
Payment on delivery
If you choose cash on delivery, you pay the courier when your parcel arrives. Any fee for this option is shown at checkout before you pay.
NOVAGEST d.o.o., Šmarje 15D, 6274 Šmarje, Slovenia · Matična št.: 8901902000 · ID za DDV: SI50478087